To assist you better, I would like to know the following information: You've mentioned that you connected another monitor and still had a black and white display. I appreciate the steps you have performed and have certainly done a good job.Īs of now the evidence points towards the PC. You've done a remarkable job performing the steps. Spectacular diagnosis of the issue before posting. I understand that you have an HP ENVY Desktop - 750-514 and the display on the HP 25es 25-inch monitor is grey or black and white.įabulous analysis.
Thank you for your you for posting on HP Forums, MKazi is at your service. I have included pictures so you could see what we are dealing with. Has there been a solution to this? I know we are not the only ones with this problem as I have seen other forum users report this very same issue. unless I do a clean restore of drive C, but I don't really want to go there, yet. I took a look at it, uninstalled & reinstalled & updated drivers, switched out HDMI cables, tried different monitors, changed settings, erased unwanted software, checks for viruses and malware, checked BIOS (82F1 vF.11), ran diagnostics (F2), removed too much power charge (by disconnecting the power cable and pressing the power button for more than 5 seconds), etc., etc. Just this week, the employee who uses the ENVY reported to me that the display turned to black and white (or grayscale) since mid-december. I added a 2nd monitor through an ACER All-in-one and it was working fine. My company purchased an HP ENVY 750-514 late last year along with an HP monitor 25es.
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